CMT Virtual Assistance Services provides you with a fully trained team of staff to assist your Health/Medical business with admin and accounting support, sales, marketing campaigns, social media, data clean-up and maintenance, customer service and resolutions, scheduling appointments and any other services you may require.
- Schedule appointments and handle email correspondence as part of routine tasks.
- Coordinate with patients, providers, and office/onsite staff to ensure optimal meeting times at medical facilities.
- Manage appointment calendars and adapt to unexpected changes efficiently.
- Attend phone calls and respond to emails to facilitate seamless communication.
Maintain electronic medical records
- Ensure accuracy and timely updates of patient medical transcriptions using electronic medical records.
- Maintain digital versions of patient charts with key information, including diagnostic test results, medical history, and treatment plans.
Billing and coding
- Collaborate with the medical billing team to guarantee precision in coding and billing information.
Communicating with patients
- Serve as a communication bridge between medical providers and patients, handling initial inquiries to save providers’ time.
- Filter and address patient’s initial inquiries before relaying them to ensure efficient and immediate responses without requiring direct provider attention.
- Liaise with insurance companies to verify claims status, coverage levels, and monitor payments.
- Assist in the preparation, submission, and appeal of claims to ensure a streamlined insurance process.
- Alleviate stress and manage overwhelming medical tasks for healthcare providers by handling administrative duties.
- Act as a helping hand for providers, ensuring that administrative tasks are managed efficiently to lighten their workloads.
- Provide patients with accurate and high-quality information about health conditions, treatment options, and post-care instructions.
- Empower patients to make informed decisions regarding their health needs through the dissemination of reliable information by CMT MVAs.