Virtual receptionist

• Schedule appointments and handle email correspondence as part of routine tasks.
• Coordinate with patients, providers, and office/onsite staff to ensure optimal meeting times at medical facilities.
• Manage appointment calendars and adapt to unexpected changes efficiently.
• Attend phone calls and respond to emails to facilitate seamless communication.

Maintain electronic medical records

• Ensure accuracy and timely updates of patient medical transcriptions using electronic medical records.
• Maintain digital versions of patient charts with key information, including diagnostic test results, medical history, and treatment plans.

Billing and coding

• Collaborate with the medical billing team to guarantee precision in coding and billing information.

Communicating with patients

• Serve as a communication bridge between medical providers and patients, handling initial inquiries to save providers’ time.
• Filter and address patient’s initial inquiries before relaying them to ensure efficient and immediate responses without requiring direct provider attention.

Insurance processing

• Liaise with insurance companies to verify claims status, coverage levels, and monitor payments.
• Assist in the preparation, submission, and appeal of claims to ensure a streamlined insurance process.

Administrative efficiency

• Alleviate stress and manage overwhelming medical tasks for healthcare providers by handling administrative duties.
• Act as a helping hand for providers, ensuring that administrative tasks are managed efficiently to lighten their workloads.

Patient education

• Provide patients with accurate and high-quality information about health conditions, treatment options, and post-care instructions.
• Empower patients to make informed decisions regarding their health needs through the dissemination of reliable information by CMT MVAs.